Airtek Air Conditioner Emergency Repair Service Call-Out

We diagnose the majority of breakdowns within the first hour so it is unusual that you will pay more than our initial call-out charge. In rare instances when a call out exceeds one hour, additional time is only charged in half-hour increments.If we are unable to repair the fault at the first diagnostic visit, e.g. parts are required, or our engineers require several hours to carry out repairs, we will quote to carry out repairs at a subsequent visit.

Log an enquiry and one of our Service Specialists will be in contact to discuss your requirements with you.

The main cost of a major air conditioning repair is, more often than not, the spare parts themselves. On occasion, our engineers recommend that it may be more cost-effective to replace the entire system, specifically if the unit is very old or contains R22 refrigerant gas which was banned some years ago and cannot be used to re-commission AC systems.

It has been our experience that 60% to 70% of air conditioner breakdowns that require a call out are avoidable as the faults have been a direct result of poor routine AC maintenance. Had these units been subject to regular planned preventative maintenance by a competent firm of AC installers, they would not have failed in the first instance.
Next time – Call Airtek Airconditioning!

 Water Leak

The most common issues we get asked to resolve is when a unit is dripping water. The main reasons for a unit leaking can be because the unit has not been serviced or the condensate pump has failed. This type of repair is nearly always completed within the first hour on site, making it a fairly simple repair. The condensate pump is a serviceable part and our London based engineers keep stocks on the van should it need replacing. Call our team to arrange for an engineer to attend site.

 Not Cooling

If the unit turns on but is not producing either cool or warm air then the air conditioning unit might have a gas leak. The aircon system will need inspecting to find the leak and repair it. We can test the pipework, and vac the system to remove any air or moisture before filling it with the correct amount and type of refrigerant. This process takes on average 4 hours to complete. Call our aircon repair team today.

 No Power

When the units appear to be dead, and nothing is showing on the wall controller it is best to check your main fuse board to ensure it has not tripped. You can also check the electrical isolator that will be located next to the outdoor unit to ensure this is in the on position. If both these items appear okay, then you will require an air conditioning engineer to attend site to diagnose the potential problem. Often it is a simple fix but should the system require parts we will always provide a written quotation before proceeding thus ensuring that you do not receive an unexpected repair bill. Call our air conditioning repair team today.

 Noisy Unit

If the outdoor unit is making more noise than usual, then it might require a replacement fan motor and likewise for the indoor unit. The condensate pump which removes moisture from the system may also be at fault as when these start to fail they can become noisy. All of the above point towards an imminent failure of the system and early diagnosis and repair are essential to prevent further damage.

 Not Heating

Ensuring the controller is set to heating mode might sound like an obvious solution, but is the most common diagnosis we make over the phone! If the air conditioning unit is neither heating nor cooling, then the system may well be short of refrigerant gas indicating that a leak has occurred. If your system has an infrared remote control, it is wise to change the batteries as often the remote does not have enough power to send the sigal to the unit despite the display looking normal.

 Gas Leak

The systems come pre-charged with refrigerant gas and should not require a top up unless a leak has occurred in the system. Our air conditioning engineers have all the specialist equipment to enable them to find and repair a gas leak and decommission the system. This process invariably takes 4 hours to complete. For critical systems, such as those installed in server rooms, for example, we supply portable air conditioners to keep your computers up and running during repairs.